Terms and Conditions Spinngo – Complete User Platform Guide

01 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and Spinngo ("Platform", "we", "us"). This document governs all aspects of your use of the Spinngo platform, including account registration, gaming activity, financial transactions, and communications with our team.

By performing any of the following actions, you are deemed to have read, understood, and fully agreed to these Terms and Conditions:

• Registering a new account at spinngo
• Sign in to your existing account
• Making any deposit into your account
• Participating in any game or activity on the platform
• Claiming any bonus or promotion

These Terms should be read together with Spinngo's Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between you and Spinngo.

02 Account Eligibility

To be eligible to register for and use Spinngo's services, you must meet all of the following eligibility requirements at all times while using the platform:

• Age: You must be at least 18 years of age. Spinngo reserves the right to request age verification documents at any time, and accounts found to belong to underage individuals will be closed immediately.
• Legal Capacity: You must have full legal capacity to enter into a valid and binding contract under the laws applicable to you.
• Not a Spinngo Employee: You are not an employee, contractor, representative, or immediate family member of any Spinngo employee or affiliated company.
• Single Account: You do not hold any other active account on Spinngo. Owning multiple accounts is a violation that may result in permanent suspension.
• Accurate Information: All information you provide during registration and thereafter is true, accurate, and up to date.

Spinngo also reserves the right to decline registration applications or close existing accounts at our discretion, including in situations where we believe that use of the platform may violate the user's local laws.

03 Registration & Identity Verification

The registration process at spinngo is designed to verify the identity of every user in order to protect the safety of our community as a whole. During registration, you are required to provide accurate and complete information.

Spinngo conducts a Know Your Customer (KYC) process, which is an industry-standard procedure. All users are required to complete identity verification before their first withdrawal is processed. Documents that may be required include:

• A valid copy of your national ID or passport
• Proof of current address (utility bill or bank statement not older than three months)
• Details of the payment method used
• Any additional documents requested by our compliance team

Users who fail to complete KYC verification within the designated timeframe may face temporary restrictions on withdrawal functions. The KYC process is designed to protect you from fraud and to keep the spinngo platform safe for all users.

04 Deposits & Withdrawals

Spinngo supports a wide range of local Malaysian payment methods for user convenience. All financial transactions on our platform are protected with 256-bit SSL encryption to ensure the security of your funds at all times.

Deposit: Funds deposited into a Spinngo account are typically credited instantly or within a few minutes, depending on the payment method used. Spinngo does not charge any fees for deposits; however, third-party payment providers may apply their own charges.

Withdrawal: Withdrawal of funds from your spinngo account is subject to the following conditions:

• Your account must have fully completed the KYC verification process
• The minimum withdrawal amount is as stated on the platform's cashier page
• Withdrawals may only be made to the same payment method used for the deposit, subject to anti-money laundering policy
• Valid withdrawal requests are processed within 1–3 hours on business days
• Spinngo reserves the right to request additional verification before processing withdrawals that exceed certain limits.

Spinngo reserves the right to suspend or reject withdrawal requests if there are concerns related to fraudulent activity, money laundering, or violations of these Terms and Conditions. Users will be informed of the decision within a reasonable timeframe.

05 Bonuses, Promotions & Rewards

Spinngo offers a variety of bonuses and promotions to enhance the user gaming experience. Each bonus offer is subject to specific terms stated on the relevant promotions page. Users are advised to read the full terms of each offer before claiming.

The general terms applicable to all Spinngo bonuses and promotions are as follows:

• Wagering Requirement: The minimum wagering amount that must be met before bonus funds or winnings from free spins can be withdrawn. Wagering requirement rates vary by promotion type.
• Validity Period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically without compensation.
• One Offer Per User: Each promotional offer can only be claimed once per user, unless otherwise stated in the applicable promotion's terms.
• Eligible Games: Some bonuses may only be used on specific games or game categories. Please check the promotion terms to find out which games are eligible.
• Betting Limits While Bonus Is Active: While a bonus is active, a maximum bet limit per spin may apply to prevent abuse.

06 Game Rules & Integrity

All games available on the spinngo platform use a Random Number Generator (RNG) engine that has been independently verified and certified by international testing bodies. This ensures that every game outcome is entirely random and fair for all players.

Users agree to play fairly and comply with the following rules:

• Using any automated software, bots, scripts, or other technology that provides an unfair advantage in games is strictly prohibited
• Attempting to hack, damage, or disrupt the normal operation of the platform is strictly prohibited
• Colluding with other players to manipulate game outcomes is strictly prohibited
• Exploiting any technical vulnerabilities or errors in games for personal gain is strictly prohibited

In the event of a technical disruption, loss of connection, or system error during gameplay, spinngo will use server records as the definitive reference for determining game status. Wins resulting from an obvious technical error or software malfunction are void and will not be paid out.

07 User Conduct & Responsibilities

Spinngo is a platform that prioritizes a healthy, respectful, and responsible community. All users are expected to maintain a high standard of conduct when interacting with the platform and our team.

Users agree not to engage in the following conduct:

• Using offensive, threatening, or harassing language toward support team members or other users
• Spreading false or misleading information about spinngo
• Attempting to access another user's account without authorization
• Using the platform for money laundering or any other illegal activity
• Disclosing confidential information related to platform operations

Users are solely responsible for ensuring that their use of the spinngo platform is lawful under the local laws applicable to them. spinngo is not liable for any legal implications arising from the use of the platform in jurisdictions where such activity may be restricted.

We encourage responsible gaming practices. If you feel that your gaming habits are beginning to negatively affect your daily life, finances, or relationships, please contact our support team or visit the Responsible Gaming us to access available help and resources.

08 Account Suspension & Closure

Spinngo reserves the right to suspend or close a user's account at any time, with or without prior notice, for reasons including but not limited to:

• Violation of any section of these Terms and Conditions
• Reporting of fraudulent activity or money laundering
• Multiple account ownership
• Providing false or misleading information during registration or the KYC process
• Request by law enforcement agencies or relevant authorities
• Account inactivity for a specified period

Users may also request to close their own account at any time by contacting our support team. Prior to closure, all wagering requirements associated with active bonuses must be completed, or those bonuses will be forfeited.

09 Liability Limits & Disclaimer

The spinngo platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, we cannot guarantee that the service will always be free from interruptions, delays, or technical errors.

To the extent permitted by applicable law, spinngo is not liable for:

• Indirect, consequential, or punitive losses arising from use of the platform
• Service disruptions caused by factors beyond our control, including third-party infrastructure failures
• Losses arising from unauthorised access to a user's account due to the user's own negligence
• The accuracy or completeness of third-party information that may be displayed on the platform

In all circumstances, Spinngo's maximum liability to a user shall not exceed the total amount of funds deposited by the user into their account within the 30 days preceding the relevant claim.

10 Amendment of Terms and Conditions

Spinngo reserves the right to modify, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to active users via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the spinngo platform after the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the changes made, you have the right to close your account before the changes take effect.

11 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the general operation of the spinngo platform, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the Spinngo platform.
• Support Email: [email protected]
• Response Time: We are committed to responding to all inquiries within 24 hours

For formal complaints, please submit full details including your account number, date of the incident, and a detailed description of the issue encountered. Our compliance team will thoroughly investigate every complaint and provide a response within 5–7 business days.

Spinngo values user feedback as an essential part of our ongoing efforts to improve platform quality. Every complaint and suggestion received will be used to enhance the overall user experience.