At Spinngo, your privacy is more than a legal obligation — it is the foundation of trust that builds a lasting relationship between us and our users. This page explains in detail how we collect, use, store, and protect your personal information.
Our Privacy Commitment
All data transmitted between your device and spinngo's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions worldwide. No third party can intercept your information during transmission.
Spinngo has never and will never sell, rent, or market your personal information to third parties for advertising or commercial purposes. Your data is used solely for the purposes stated in this Privacy Policy and nothing beyond that.
You have the full right to access, amend, download, and delete your personal data from Spinngo's systems at any time. The request process is straightforward and can be handled directly through our responsive support team.
Spinngo's data protection practices comply with internationally recognised privacy standards. Our compliance team ensures that all data handling procedures are continuously updated to meet the latest requirements of the global online gaming industry.
We use cookies solely to improve your experience on our platform, not to track you across other websites. You can manage your cookie preferences through your browser settings at any time without affecting the core functionality of the spinngo platform.
In the event of any security incident involving user data, spinngo is committed to notifying affected users within a reasonable timeframe in accordance with our strict and transparent incident response procedure.
Important Note: This Privacy Policy applies to all users of the Spinngo platform, including website visitors, registered users, and mobile app users. By using our platform, you agree to the practices described in this policy.
Spinngo ("we", "our platform") takes seriously our responsibility to protect the privacy of every user who entrusts their personal information to us. This Privacy Policy is crafted to give you a clear, honest, and comprehensive picture of how we handle your personal data from the moment you first browse our website through to becoming an active platform member.
We believe transparency is the foundation of trust. Rather than hiding data practices behind complex legal language, spinngo chooses to communicate openly and clearly. You have the right to know exactly what happens to your information, and we are committed to providing that clarity.
This policy also outlines your rights as a user regarding your personal data, including the right to access, amend, and request deletion of your data from our systems. We encourage you to read this document in full and to contact our support team if any aspect is unclear.
Spinngo collects various types of information depending on how you interact with our platform. Generally, data collection is divided into three main categories:
Information You Provide Directly: This includes all information you voluntarily provide during the account registration process, KYC identity verification, or when contacting our support team. Information in this category includes:
Automatically Collected Information: When you use the Spinngo platform, our systems automatically record certain technical information required for smooth operation, including:
Information from Third Parties: In certain situations, we may receive information about you from third-party service providers we engage, such as payment processors and independent identity verification services, for fraud prevention and compliance purposes.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account registration and KYC verification | Lifetime of account + 5 years |
| Financial Data | Transaction processing and fraud prevention | 7 years (legal requirement) |
| Technical Data | Platform security and service improvements | 12 rolling months |
| Gaming Data | Game integrity and fraud detection | Lifetime of account + 2 years |
| Communications Data | Customer support and complaint records | 3 years after case closure |
Spinngo uses collected information solely for legitimate, clearly stated purposes. We do not use your data for purposes unrelated to the provision of platform services without first obtaining your consent.
The primary purposes for which your data is used are as follows:
Right to Withdraw from Marketing Communications: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email we send, or by contacting our support team directly. Opting out of marketing communications does not affect the normal functioning of your core account services.
Spinngo does not sell, rent, or disclose your personal information to any third party for their own marketing or commercial purposes. This is our core, unwavering commitment.
However, there are limited situations where we need to share certain information with carefully selected third parties in order to provide services to you:
All third-party service providers we work with are bound by strict data confidentiality agreements and are only permitted to use your information for the purposes specified in their contract with spinngo.
Cross-Border Data Transfers: Some of our third-party service providers may operate outside Malaysia. In such cases, we ensure that equivalent or higher data protection standards are applied through binding contractual agreements before any data is transferred.
Protecting your data from unauthorized access, loss, or misuse is spinngo's highest priority. We continuously invest in the latest security infrastructure to ensure our platform remains a safe environment for all users.
Key security measures we employ include:
Shared Responsibility: While spinngo implements the highest security measures, the security of your account also depends on your own actions. Ensure you use a strong, unique password, do not share your login credentials, and report any suspicious activity to our support team immediately.
Spinngo uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored in your browser when you visit our website.
We use several types of cookies for different purposes:
You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of specific platform features. For more information on managing cookies, refer to your browser's help documentation.
Spinngo does not retain your personal data longer than necessary for the purposes stated in this policy, or as required by applicable law. Retention periods vary according to the type of data and relevant legal requirements.
When your account is closed, whether at your request or by Spinngo, we will process the deletion of your data according to the following schedule:
Once the designated retention period has ended, your data will be securely deleted or fully anonymised so it can no longer be linked to your identity.
Spinngo fully recognises and respects your rights regarding personal data. You may exercise any of the following rights by contacting our support team via live chat or email:
Obtain a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete information in our records.
Request deletion of your personal data, subject to legal retention obligations.
Request restriction of the processing of your data in certain situations while an investigation is in progress.
Obtain your data in a structured format that can be transferred to another platform.
Object to the processing of your data for direct marketing purposes at any time.
Spinngo will process all requests related to user rights within 30 calendar days from the date the request is received. If your request requires additional time due to complexity or volume, we will notify you in advance.
The spinngo platform contains links to third-party services such as game providers and payment processors. Please note that spinngo's Privacy Policy applies only to our platform and does not cover the privacy practices of any third parties.
When you interact with third-party services through our platform, you may be subject to their separate privacy policies. We encourage you to read the privacy policy of each third-party service provider you use. Spinngo is not responsible for the privacy practices or content of third-party websites.
The spinngo platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data of individuals under 18. Our age verification process is designed to identify and prevent registration by individuals below the required age limit.
If we determine that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. If you believe your underage child has registered an account on our platform, please contact our support team immediately.
Spinngo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle user data. Any material amendments will be communicated to active users via email or in-platform notification at least 7 days before taking effect.
Betting vs. Wagering:
Version History: We maintain an archive of previous versions of this Privacy Policy. If you need a copy of an earlier version for reference purposes, please contact our support team and we will provide it upon request.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the spinngo Privacy team is ready to assist you:
For formal data rights requests, please include your full name, account number, type of request, and complete details of your enquiry. This will help us process your request more quickly and accurately. All requests will be handled in strict confidence and only by authorised personnel.
FAQ
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